Hotel Monterey La Soeur Osaka

i like that the room was so clean and right across my conference venue at twin 21. the people at the spa were very helpful.

i did not like however that i was asking for a 40 yen discount because my total bill was something like 50040 and the desk clerk did not agree to write it off. what is 40 yen (0.5 USD)? but the trouble of keeping the loose change and that you cannot exchange it into foreign currency is surely cumbersome.

The staff were excellent and all we encountered spoke English! The room was lovely, small but quite comfortable. We hated the pillows; had lumpy things in them and were really hard but they were advertising them as being good! Breakfast was ok, it was better later as it was fresher; nice orange juice. Good location! Overall nice stay, we would stay there again!

Pillows were hard and lumpy; breakfast could have been nicer.

Very new and clean, good facilities

Staff is friendly but reserved, English is a problem. Waiting queue for the breakfast room was strange. Location is near a station and 5 minutes walk to the subway to the city centre. But travelling with luggage means a lot of hassle since it has many stairs, and only connects to a few train lines.

enjoyed my time in the hotel. staff was very helpful and speak good english. the room is bit small for three but its very cosy and clean. location is great, its near the JR station.

The location was good. It's very close to Osaka city centre and very easy to go night out.

The reception staff was polite but I felt coldness. Even I overheard the chat among the staff complaining about guest customers, which I thought disgusting!!

The am not sure what is the star rating of this hotel, but you will definitely feel like being in a four star hotel!

Surprisingly this hotel does not provide newspapers! For a hotel of this class and price, it is definitely disappointing!

Not convenient for shuttling between cities in Japan. Shud have stayed in Osaka itself rather than Kyobashi as need to transfer to Osaka each time you wish to change for bullet train.

Pretty good deal with clean room.

It would be awsome if the room has wireless internet access.

The internet does not give accurate information as to how close it is (or rather, is not) to various tourist sites. The staff were not at all helpful with anything. They could not give us directions to major tourist sites listed on their website, nor directions to the airport (they do not have any sort of shuttle or transfer service). The majority of staff we met at the front desk did not speak any English

Good location. Easy access to Osaka Castle, Kyobasi train station and has direct jr train to Osaka Airport. Nice, clean and space room.

A very spacious room compared to normal Japanese standards. Good range of bath accessories and 7 mins walk to subway. There is a supermarket and mall nearby. Bathrobe is also given for your stay.

Room is not very clean, areas not commonly used was covered in cake of dusts such as top of cabinet and beside nightstand. There is no customer service recovery for one of the complaints made towards cancellation by an external agent which result in a total cancellation of one of my night stay right in the middle of the night, close to mid-nite. Reply by duty manager is robotic and refused to acknowledge that it's part of their mistake.

女性スタッフの坂本さん(確か)がキビキビして 助かりました。 とても丁寧かつ機転が利いて、彼女の様な社員さんが いるモントレーさんは良いと思います。 雨にぬれた衣類を乾かすのに 乾燥+洗濯機があって助かりました。

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